Additional Resources
Transcripts (click each for a downloadable / shareable / printable pdf
Session 1: Liberating Assumptions
Session 2: Barriers & Roadblocks
Session 3: Speaking For Yourself
Session 4: Deep Listening
Session 5: Assertiveness
Suggested Reading
Built to Last, Successful Habits of Visionary Companies, James C. Collins and Jerry I. Porras, Harper Business, Copyright 1994. [the importance of establishing written values for your company]
Good to Great, Why Some Companies Make the Leap and Others Don’t, Jim Collins, Harper Business, Copyright 2001. [six common principles revealed in the study of great companies; KRM was run using these six principles; every associate at KRM got a copy of this book in their orientation package]
Traction, Get a Grip on Your Business, Gino Wickman, BenBella Books, Inc., Copyright 2011. [very practical guide for running/managing small businesses]
First, Break All the Rules, What the World’s Greatest Managers Do Differently, Marcus Buckingham and Curt Coffman, Simon & Schuster, Copyright 1999 The Gallup Organization. [some great insights on how to manage people and how not to manage them]
The Introvert Advantage, How to Thrive in an Extrovert World, Marti Olsen Laney, Psy.D., Workman Publishing Company, Inc., Copyright 2002. (KRM offered a free copy of this to any associate who wanted one.)
Quiet: The Power of Introverts in a World That Can't Stop Talking, Susan Cain, Crown Publishers (Random House), Copyright 2012
Two books that help to implement the use and understanding of Myers-Briggs Type Indicator (MBTI) in the workplace (each associate at KRM got a copy of these books; these books were often consulted in preparing for a sensitive or difficult conversation so that we formulated our conversation with words that most closely fit that person’s preferences):
Type Talk at Work, How the 16 Personality Types Determine Your Success on the Job, Otto Kroeger with Janet M. Thuesen and Hile Rutledge, Dell Publishing, Copyright 2002
The Art of Speedreading People, How to Size People Up and Speak Their Language, Paul D. Tieger & Barbara Barron-Tieger, Little Brown, Copyright 1998